Reporting fraud and cyber crime by phone
You can report fraud by speaking directly to our specialist fraud advisers by phoning 0300 123 2040. They will also be able to give you help and advice about fraud.
We're able to take your call from:
Monday - Friday 8am to 8pm
Saturday - Closed
Sunday - Closed
Textphone users can dial 0300 123 2050
If you wish to make a report but want to remain anonymous then you will need to call the Action Fraud contact centre on 0300 123 2040. Note that we cannot offer anonymity if you use the online fraud reporting tool.
You can only call 0300 123 2040 from within the UK. If you wish to report a fraud about the UK from abroad, please use the online fraud reporting tool or call +44 (0)161 234 9230.
Online advisor - live chat
This service is available Monday to Friday between 9am to 6pm. When using web chat you are speaking live to one of our advisors in the contact centre.
If you are calling from abroad please call +44 161 234 9230
You can make a complaint by letter or email. Please direct your complaint to:
City of London Police 21 New Street, London, EC2M 4TP
For press enquiries:
If you are a journalist please contact us on 020 7601 2220. Please DO NOT report fraud to this phone number. The information will not be recorded. Instead, please report fraud here.
Important: When you send an email you are doing so over the open internet, which we cannot guarantee the security of. Therefore please do not send personal information, such as your address or bank account details, when emailing us.
If you don’t speak English, or if English is not your first language, we run a service for you to make your fraud report in your language.